Accessing NeSI Support during the holiday break

As another busy year draws to a close, NeSI’s Support Team will be taking a summer break from 5:00 PM on Wednesday 23 December, 2020 to 9:00 am on Tuesday 05 January, 2021. During this time, NeSI systems will be online and available, but non-critical support requests will be responded to when the team is back on 05 January.

Urgent / critical requests will be addressed on a best effort basis. Any changes to system status will be reported via our System Status page and alerts.

A quick reminder of our main support channels as well as other sources of self-service support:

On behalf of the entire NeSI team, we wish you a safe and relaxing holiday. See you in 2021!

A picture of a NeSI lanyard in a decorated Christmas tree