Accessing NeSI Support during the holiday break
As another busy year draws to a close, NeSI’s Support Team will be taking a summer break from 5:00 PM on Wednesday 23 December, 2020 to 9:00 am on Tuesday 05 January, 2021. During this time, NeSI systems will be online and available, but non-critical support requests will be responded to when the team is back on 05 January.
Urgent / critical requests will be addressed on a best effort basis. Any changes to system status will be reported via our System Status page and alerts.
A quick reminder of our main support channels as well as other sources of self-service support:
Submit a ticket to Support (Note: non-emergency requests will be addressed on or after 05 January 2021)
Sign up for NeSI system status updates for advance warning of any system updates or unplanned outages.
Consult our User Documentation pages for instructions and guidelines for using the systems
Visit NeSI’s YouTube channel for introductory training webinars
On behalf of the entire NeSI team, we wish you a safe and relaxing holiday. See you in 2021!