Job Opportunity: University of Otago seeking a Researcher Support Specialist

The University of Otago is seeking a Researcher Support Specialist to provide front-line incident and service request support to researchers (installing, porting, testing and troubleshooting science codes, machine and service access, job submissions and workflows). Whilst employed by and based at the University of Otago, this would be a national position within NeSI’s distributed team. 

In addition to managing queries coming in through the support desk, the position would also have some externally focussed tasks. These could include meeting with researchers, contributing to and running training and workshops, synthesising researcher needs into requirements, and providing subject matter expertise into cross-functional service development efforts.

To view the full job posting or to apply online, visit the University of Otago website
The deadline to apply is 07 October 2020.


  • Advising researchers on how to apply for and access NeSI infrastructure and services;
  • Assisting with their workflow development and software needs;
  • Assist in planning and running workshops and training courses; and
  • Providing a friendly and responsive experience working with researchers across a variety of domains and levels of computational expertise.

Skills and experience

  • B.Sc. in Computer Science or equivalent qualifications in a related discipline.
  • Demonstrated capability in software management (including installation, package management, testing and revision control).
  • Practical understanding of scientific computing.
  • Previous experience working with researchers using research computing infrastructure.
  • Previous experience or exposure to HPC or cluster computing environments.
  • Experience building or adapting scientific computing and/or data-analytics workflows.

Further details

  • This is a permanent, full-time position.
  • You must have the right to live and work in New Zealand to apply for this job.

For more information on this role, please contact the University of Otago.