Job opportunity: Researcher Support Team Lead

NeSI has a brilliant opportunity for a research computing professional to lead our national Researcher Support Team. You will take on overall management and operational responsibility for the team and its performance.

Acting as NeSI’s overarching support coordination and escalation point, you will ensure researcher support maintains high levels of researcher satisfaction, whilst identifying unmet needs and closing researcher feedback loops across teams within NeSI.

Applications must be submitted online by the closing date of Sunday 15 October 2023 to be considered. Note: We will be contacting candidates as they apply, and this advert may close earlier if needed. 

Te Whiwhinga mahi | The opportunity

NeSI’s Researcher Support Team is responsible for supporting researchers using NeSI services. We aim to build researcher skills and independence, providing research software application advice and expertise, requirements gathering to inform the design of NeSI’s services, and issue resolution.

Your team is the first line of contact for researchers, resolving issues via support desk and face-to-face meetings, supporting researcher workflows and software application needs including customising scripts and installing software packages, building up self-service support channels by creating and maintaining support documentation, supporting routine researcher project lifecycles including resource planning and allocations, engaging in research domain and organisation specific outreach, and lifting researcher skills via delivering training and workshops.

As Researcher Support Team Lead you work alongside others in computational science consultancy, science engagement & training, platforms engineering, and product management. Together, you are responsible for understanding stakeholders, customers, and users, and delivering the development of our service and business strategies into operations by the wider team. You will be working within a small team located across NZ, sitting within our head office team at the University of Auckland.

For more detailed information, please refer to the Position Description.

Please note, this is a full time (37.5 hours per week) permanent opportunity, with a salary range of $100,000-$120,000 per annum depending on skills and experience.

Mō tō mātou rōpū | About the team

New Zealand eScience Infrastructure (NeSI) is a collaboration of four institutions, including Waipapa Taumata Rau the University of Auckland, working in partnership with the NZ Government, providing High Performance Computing (HPC), analytics and consultancy services to the NZ research sector, Government agencies and Industrial research. Our primary aim is to grow the computing and analytics capability of researchers to ensure Aotearoa New Zealand’s future prosperity. We are a small team who tackle advanced computing and data technologies to power research. NeSI offers a unique and creative environment, addressing demanding technology challenges to power research.

NeSI values diversity and inclusion across our teams, in our workspaces, with our partners and users. We are committed to developing partnerships and opportunities for Māori within the research sector, and realising a broader range of benefit sharing in ways which support Māori aspirations.

Significant research outcomes have resulted from the use of NeSI platforms and services across several scientific domains including health, environment, biodiversity, biochemistry, climate, weather and geology to name a few. We offer the successful candidate an exciting opportunity to make a significant contribution to Aotearoa's research landscape by working within the New Zealand eScience Infrastructure (NeSI).

He kōrero mōu | About you

This role will suit a candidate looking to develop or enhance team leadership experience and take on a key coordination role for NeSI’s nationally distributed Researcher Support Team. Success in the role requires the candidate to: foster skills development and sharing across the team; contribute to ongoing development of user-centred advanced computing services; ensure efficient and transparent handling of incidents and problems across teams and into partner organisations; be accountable for NeSI’s support quality; and, maintain a broad technical skill base whilst focusing on facilitation and enablement of subject matter experts.

We don't expect perfection in our candidates - if you have a passion for empowering researchers and a desire to work in a dynamic, collaborative environment, but don't meet every skill or set of experience listed, we encourage you to apply!

Ngā āhuatanga kei a mātou | What we offer

Waipapa Taumata Rau the University of Auckland is dedicated to providing an excellent and stimulating environment for its employees which ensures a healthy work-life balance through:

  • Flexible employment practices (including working from home, flexible hours)

  • Up to 6.75% company superannuation scheme

  • A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of Sunday 15 October 2023 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

We will be contacting candidates as they apply and this advert may close earlier if needed. 

Please reach out to Blair Bethwaite via for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Additional Information


The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit